Sue O'Donnell ~ Resume

Sue O'Donnell, MPA, MPH, is a management consultant with a unique combination of experience in the public and private sectors including the insurance, health care, broadcasting and government industries. Ms. O'Donnell has over 25 years of demonstrated skills in consulting, program management, personnel and budget administration, health care administration, and marketing administration. She is highly skilled at problem solving, organizing and writing about complex functions and processes for maximum efficiency and effectiveness. After a successful career in public service as an executive with the State of California, Ms. O'Donnell served at the executive level in the private sector health care industry before establishing her own consulting firm in 1990.

Experience

Dakota Consulting, Sacramento, CA
President and Principal Consultant

Private consulting practice specializing in proposal writing, program implementation and management, operations improvement and strategic planning. Projects have included preparing responses to state and federal government RFPs, implementation and management of Medicaid enrollment services contracts, proposal preparation for TRICARE managed care services and Medicaid enrollment services, developing operational policies and procedures for large organizations, preparing documentation for NCQA and URAC applications analyzing and making recommendations on Medicaid programs, and writing provider manuals and evidence of coverage materials.

Foundation Health Plan, Sacramento, CA
Vice President

Designed and implemented policies, procedures and systems to establish and maintain membership in new government managed health care contract resulting in on-time implementation of this portion of the contract. Managed the operations of the contract in twelve locations. Initiated substantial changes in services to the 8,000 provider members of the health plan resulting in more professional services and materials and greater understanding of program requirements.

Delta Dental Plan, Sacramento, CA
Vice President for Government Programs

Administered two multi-year contracts totaling over $200 million in revenue and providing insurance coverage for approximately six million Medicaid and TRICARE beneficiaries. Directed the processing of 11,000 claims and authorizations per day. Prepared and implemented annual operating budgets exceeding $8 million. Directed the conversion to a new, MMIS certified, automated processing system. Reduced processing time from 35 to 18 days. Reduced overtime by 80%. Reduced levels and numbers of management staff by 11% without layoffs. Maintained per claim payout at or below actuarial estimates.

State of California, Sacramento, CA
Division Chief
General Management Positions

Directed the policy division for California's Medicaid program. Developed and implemented policy relating to eligibility and benefits for medical assistance and rates of payment for providers. Analyzed legislation and testified before legislative committees. Implemented bills that became law. Developed and managed operating budget of $5 million. Negotiated and administered prepaid health care contracts representing over $300 million in expenditures. Personnel Officer for 7,000 member department. Managed all personnel functions, including training, testing, benefits. Budget Officer for large department with operating budget of $170 million. Managed the budget development and control functions.

Education

MPA, University of Southern California, School of Public Administration.

MPH, University of California, Berkeley, School of Public Health.

BA, San Diego State University.

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