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This is to acknowledge and commend Sue O'Donnell, Dakota Consulting, for her exemplary performance and valuable contributions while serving as Foundation's Interim Executive Director for the Maryland HealthChoice Enrollment Broker Program. As you know, the Department was concerned about the transition of key staff back to the New Jersey program, but these concerns were quickly dismissed as Ms. O'Donnell stepped in without missing a beat and handled all of the initial startup tasks, as well as some unexpected issues, in a prompt, efficient and highly professional manner.

In addition to being on schedule, the program will be more comprehensive, better tested, and more successful than originally planned because of Ms. O'Donnell's planning, insight, and initiative during the past two months. The Department has been impressed with Ms. O'Donnell's organizational skills, communication skills, and her analytical approach to identified and/or potential problems. Throughout this process, Ms. O'Donnell has demonstrated a clear understanding of and appreciation for the Department's concerns and needs, and she always placed those concerns at the forefront of our discussions.

In summary, Foundation made a solid business decision in placing Ms. O'Donnell in this position, and the Department would not hesitate to recommend her for other consultations with Foundation or with other government contractors and/or State government programs.

John P. Stewart, Director of Beneficiary Services Administration, Maryland Department of Health and Mental Hygiene

It is with sincere appreciation that I write to thank you for your excellent work with Foundation Health Federal Services on our recent proposals. Your knowledge of each phase of the proposal process was invaluable. Equally as important, you bring a personal touch and a level of professionalism that make you a pleasure to work with. It is with great admiration that I add that you can out-organize and out-work just about anyone on the team! You are at the top of my list for future projects.

Margaret A. Nielsen, Director of Government Proposals, Foundation Health Federal Systems

On behalf of IPRO, I would like to thank you for all your dedication and hard work on the numerous proposals you assisted us with. Your knowledge and organizational skills were outstanding and of tremendous value in helping us submit our proposals timely and professionally.

Harry M. Feder, Senior Vice President, IPRO

On behalf of the Board of Advisors of US Dental Alliance, I would like to express our deep appreciation of your important work on the US Dental Alliance TRICARE proposal.

Mary-Ellen Hardin , Chairman of the Board, US Dental Alliance

This letter is to acknowledge the fantastic job you did as Project Manager and Interim Regional Director for our Maryland Program. You instituted key management changes that resulted in Benova receiving a six-year contract extension. The policies and procedures established during your term have resulted in a professional, streamlined operation that ranks as one of the best in the business. You also led a major staff transition that improved staff morale, increased productivity, and brought great pride to the entire Maryland staff.

It is my fervent hope to utilize your unique leadership skills on other projects at Benova, and I would not hesitate to recommend you to anyone as an exceedingly competent, capable and professional consultant and leader.

John Silva, Vice President, Benova, Inc.

I want to take this opportunity to thank you for the excellent work you have completed in reviewing my organization and preparing a reorganization proposal. The work was completed on time and greatly exceeded my expectations.

Rich Sauer , Controller, California Department of Motor Vehicles

As we complete the initial submission for this solicitation, I wanted to write and personally thank you for the thorough, complete and professional work you did on [three volumes.] Not only was your work of the highest caliber but you were an inspiring force in this difficult endeavor.

Kathy Coonce , Vice President, Health Care Solutions International, Inc.

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